All businesses like to employee contact list imagine their customers having painless experiences. But unfortunately, this is not the reality. About half (45%) of US customers report having had at least one negative customer experience (CX) in the past 12 months, according to a recent Capterra survey. To diagnose your customers' pain points that may be causing these negative experiences, you need to listen to employee contact list them. Conduct surveys or other research on listening to customers. Think of customer feedback as a stethoscope, allowing you to listen to the heart of your customers' experience.
In this article, we'll cover the results of our recent survey to provide advice on common pain points and what you can do about to employee contact list them. Use these as a starting point for your own research to ensure that you are not a source of these customer issues. Top 3 customer pain points and how to fix them We recently surveyed US customers who made a purchase in-store or online in the past 12 months and asked them two questions about their pain points. We asked them to employee contact list check all the aspects that made a customer experience negative and to rank their three worst aspects of a negative customer experience.
A clear pattern emerged. In both questions, the following customer pain points were the most common complaints: Slow customer service The product did not work well Negative interactions with company personnel We'll dig into the data on each of these pain points and help you determine if this is a problem in your organization. We'll also give you suggestions on how to employee contact list fix these issues, if you find that any of them are also a problem for your customers. If you don't think any of these are a problem in your organization, keep reading—many problem-solving and investigation strategies can be applied to employee contact list other problems as well.